TERMS AND CONDITIONS

Products

 

All of the products have been handmade by myself using sea glass collected from my travels. Each piece is completely unique and holds its own story. I store all of the sea glass according to the locations in which they were found, this lets you know where your piece came from.

I use genuine sea glass collected by myself, I then lightly tumble the sea glass in my studio, as I love the iridescent quality that this gives.

 

I aim to photograph the pieces for the website as accurately as possible, however these are to be looked at as illustrative representations to display the colour, scale and style options available. I cannot guarantee that each device's screen will display an accurate reflection of colour and therefore, your physical product may vary slightly from the colour on your screen.

 

If a product of interest is no longer available on the website please do get in touch as I do take commissions and can create something bespoke for you. In addition if you see a product of interest but would like to change the style or length of chain then again please do get in touch.

Care

 

Sea glass is breakable so please be careful when taking the pieces on and off. Ideally do this over a carpeted floor.

The chains I work with in particular, the trace chains are very fine and delicate, again please be careful when taking these on and off. Please be mindful not to get the chains caught or pulled on.

Packaging

 

Your items will arrive in my eco friendly branded boxes.

 

The packaging is FSC® certified; The FSC® mark guarantees that all materials come from an FSC® forest, where no more wood is cut down than the forest can reproduce. This means better protection of the animal- and plant life, and all foresters have proper training, safety equipment and a decent wage.

 

I can gift wrap any items so please let me know if you require this service.

Delivery


FREE UK SHIPPING

 

All orders are made to order so please allow 1-2 weeks lead time. Please do contact me if the order is urgent.

Once the order has been dispatched you will be notified with a tracking number.

All UK orders will be shipped via Royal Mail tracked 24.

 

International shipping is available at a flat rate of £8.00. Again the service used will be Royal Mail tracked 24.

 

Returns Policy

 

I very much hope that you will be completely satisfied with your order, however if you are not please return it (unworn) in its original packaging within 14 days and contact charlottejouanjewellery@gmail.com to request a full refund.

Unfortunately due to hygiene reasons earrings cannot be refunded.

You are responsible for repackaging any returns to a suitable standard and you are also responsible for any returned items that have been delivered. Please send all returned items using a secure and traceable delivery method.

Refunds will be made once item has been received. 

I am always keen to learn from my customers feedback, so please do let me know if you have any queries at charlottejouanjewellery@gmail.com